Cold air kept drifting down from the freezer ceiling. Sophia and William were locked in a standoff, neither ready to back down.

"Mr. Brown, a phone is personal property," Sophia said, clutching her phone defensively.

"And I fully intend to invade your privacy," William retorted, his tone unapologetic.

Sophia stammered, momentarily choking on her words.

"Hand it over," William demanded again, stretching his hand toward her. ...