When Caroline got to work the next day, a co-worker called her, "Caroline, there's a customer in the lounge specifically requesting you as their designer."

Caroline thought it might be one of the ladies from last night, but when she arrived, she found an unfamiliar woman. The woman introduced herself as Grace Scott and sat there with a contemptuous look. "Sit down."

Caroline hesitated before taking a seat across from her. "Ms. Scott, are you interested in custom ...