"Hey! Girl, stop spacing out! Look it up now!"

Melissa's shrill voice snapped me back to reality.

I composed myself and replied politely, "I'm sorry, ma'am. Hotel policy strictly protects guest privacy. I cannot disclose any guest information. I won't be able to help with your request."

While speaking, I tried catching the security guards' attention, signaling for help.

But they just stood there with their arms crossed, chatting and ...