Suddenly, the hotel seemed to snap into perfect order, with everyone "diligently" performing their roles.

The cheater-catching group had their moral high ground, while the manager stood on his pedestal of hotel interests and "guest care."

According to them, nobody was wrong except me - just a lowly front desk clerk following orders.

That's what the manager and owner assumed, anyway.

What they missed were the angry glares from the crowd, and ...