The clerk had seen the available balance on Crystal's card, so when she returned to the counter with her bag, she didn't dare neglect her, and she greeted her immediately. Crystal placed the bag on the counter. She read the sales clerk's name on the tag on her shirt and said, 'Excuse me, Claire. I am sorry to bother you, but can I return this?"

Claire: 'Is there anything wrong with this bag?"

Crystal: 'No. Is that a problem?"

'I'm afraid," Claire replied. 'Because this bag ...