Cathryn totally lost her patience. She looked up at the conductor with a look of disgust and contempt and said, "Would you stop bothering me? Why can't you give me change for a large bill?" Cathryn stood up and got right in the conductor's face. "Have you ever gone to school? You're so stupid! No wonder you're still a conductor at your age!"

Being verbally abused by Cathryn, the conductor became angry. She wanted to quarrel with Cathryn, but she was too busy working. After trying her ...