“I’m the general manager of this store and responsible for the mall. If there’s an issue, please let me know,” the woman replied sternly, already influenced by the guard’s account of the situation.

“Great,” Bianca smiled, turning around and pointing to a corner. “Look at that camera over there. It should have captured our spot. Reviewing the footage will show if someone cut ahead of us.”

The manager followed Bianca’s gesture and noticed the camera hidden in ...