Estelle then retrieved the laptop from the guestroom and placed it in front of him. She pointed at the screen and continued, “These are the customer’s requirements. He wants a platinum bracelet with diamonds, but he’s only willing to offer two thousand dollars.”

Cristofer nodded in understanding and replied, “That price doesn’t even cover the cost of the bracelet, let alone the diamonds and design fees.”

“Exactly. We’ve revised the design over twenty times, and the costs have ...