Crystal started and restarted her phone, but she was still unable to edit her Contact List, so she posted her problem to Instagram, and within minutes she was flooded with suggestions.

Re: What is the phone model? Why can’t you edit it? Try rebooting the phone and try again.

Re: Look at the manual and click on the Contacts. You are supposed to edit them directly from there.

Re: Show me the model.

Crystal took a picture with her old phone and added it to the comments, and the replies continued ...