The woman sat at the receptionist counter with her shoulders hunched which could cause a sharp pain to her shoulders, but it's obvious that she did not care at the moment. She had her head bowed, sobbing silently.

Her tears fell onto the countertop, leaving little wet spots in their wake. Laura, the receptionist, watched her with pitiful eyes as she was moved with concern.

Laura breathed out slowly before speaking, picking her words slowly and carefully. “Ma'am, I really can't let you see ...