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"I don't get this thing about expectations being separate from our objectives." Marilyn sat in Professor Dingman's office and tried not to beg. Her marks in this course weren't good, and it was a prerequisite for most of the courses in her degree.

"Describe a situation where your expectations weren't met."

"I'm learning to play the drums," Marilyn pushed aside her discomfort. "It's sort of part of my job. Bo, the guy teaching me is the meanest, crudest person I've ...