"Nicco, call me back. I need for you to make a change to today's itinerary." Gio spoke into the telephone in the office. He was repacking his travel pack when the phone clipped to his belt rang.

"You need to make a change this close to departure?" Nicco asked, his voice high with annoyance.

"It is the guest's prerogative," Gio replied mildly, never mentioning the fact that the change was at his suggestion.

"I don't have time for this!" Nicco snapped. "You handle ...