George

"A-apologies, Mr. Wickham, I let my personal feelings get the better of me," she stammers, quickly backtracking. "We would never leave your relative with someone incompetent, or give subpar care to our patients."

She is covering her ass for her blunder, and despite how I didn't want her words to affect me, they did. That's my grandmother in there, and while she is hard on me from time to time she's still very dear to me.

"I assure you, Mr. ...