The guy's crisp-ironed suit and Hollywood smile made me think he was destined for political office rather than librarian.

"I'm Doug," he said with a wink.

His name even sounded political.

"Paige," I said, just to be polite.

"Are we in the right place?" a young woman clutching a tissue asked timidly, but at the same time, the wooden door behind us burst open.

A woman of about forty stood just inside dressed in a smart pant ...